Privacy Policy

Our Commitment

Sculpt Aesthetics (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, booking an appointment, purchasing products, or receiving treatment, you consent to the collection and use of your information as described in this policy.

1.Information We Collect

Depending on how you interact with us, we may collect the following types of information:

• Personal details — your name, date of birth, phone number, email address, and postal address.
• Health and medical information — medical history, medications, allergies, skin concerns, and treatment records necessary to provide safe and appropriate care.
• Payment information — details required to process bookings, deposits, and purchases. Card payments are handled securely by our payment providers.
• Photographs — clinical images taken for medical records and treatment planning (see Photography & Clinical Images below).
• Website information — technical data such as your IP address, browser type, and the pages you visit when you use our website.

2.How We Collect Your Information

We collect information directly from you wherever possible, including when you:

• Complete a consultation or medical history form.
• Book an appointment or make an enquiry through our website, by phone, or in person.
• Purchase products or services.
• Communicate with us by email, phone, or social media.

In some cases, and with your consent, we may receive information from third parties such as a referring practitioner.

3.Why We Collect and Use Your Information

We collect and use your personal and health information to:

• Provide safe, appropriate, and effective treatments.
• Assess your suitability for treatment and obtain informed consent.
• Process bookings, deposits, and payments.
• Communicate appointment reminders, results, and aftercare information.
• Maintain accurate clinical and business records.
• Meet our legal, professional, and regulatory obligations.

We only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect.

4.Disclosure of Your Information

Your information is stored securely and will never be sold. We will not share it without your consent, except where disclosure is:

• Required or authorised by law.
• Necessary to protect your health and safety, or the health and safety of others.
• Made to trusted service providers — such as payment processors or IT and booking systems — who are bound to keep your information confidential and secure.

Where a service provider stores information outside Australia, we take reasonable steps to ensure your information remains protected in line with the Australian Privacy Principles.

5.Photography & Clinical Images

Clinical photographs may be taken as part of your medical records and to support treatment planning.

• Clinical images are stored securely alongside your other health information.
• Your images will only be used for marketing, educational, or promotional purposes with your separate written consent.
• You may decline or withdraw marketing consent at any time without affecting your treatment.

6.Data Storage & Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure physical and electronic storage, access controls, and confidentiality obligations for all staff.

7.Retention of Records

We retain health and clinical records for the period required by law and our professional obligations. When information is no longer required and we are not legally obliged to keep it, we take reasonable steps to securely destroy or de-identify it.

8.Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete.

To make a request, please contact us using the details below. We may need to verify your identity before providing access.

9.Marketing Communications

With your consent, we may send you information about treatments, offers, and clinic updates. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly. Opting out will not affect your ability to receive treatment.

10.Cookies & Website Analytics

Our website may use cookies and similar technologies to help it function and to understand how visitors use the site. You can manage or disable cookies through your browser settings, though some features may not work as intended if you do.

11.Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us so we can address your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12.Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this website, and the version in effect at the time of your interaction with us will apply.